Refund and Returns Policy for Newslive40 Baby Shop
Effective Date: November 23, 2024

At Newslive40 Baby Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. This Refund and Returns Policy outlines our procedures for returning items and requesting refunds. By purchasing from our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

To qualify for a return or refund, your item must meet the following criteria:

  • Time Frame: Returns must be made within 30 days from the date of delivery. After 30 days, unfortunately, we are unable to offer a return or refund.

  • Condition: The item must be unused, undamaged, and in its original packaging with all tags and labels intact. We cannot accept returns on items that have been washed, worn, or altered in any way.

  • Proof of Purchase: You must provide proof of purchase, such as your order number or receipt, in order to process a return or refund.

  • Non-returnable Items: Certain products are exempt from being returned, including:

    • Personalized or custom items.
    • Gift cards.
    • Sale or clearance items.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact Customer Service: Reach out to us within 30 days of receiving your order by emailing [email protected] or calling our customer service hotline at (614) 865-9283. Please include your order number and a brief description of the issue with the product.

  • Return Authorization: After we receive your request, we will provide you with a Return Authorization Number and instructions on how to return the item. Please ensure that the Return Authorization Number is clearly marked on the outside of the return package.

  • Shipping the Return: You are responsible for the shipping cost of returning the item, unless the return is due to our error (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

  • Return Address: Once you have received your return instructions, please send the item back to the following address:

    Newslive40 Baby Shop
    1331 Cherokee Rose Dr
    Westerville, Ohio, 43081
    USA

3. Refunds

Once we have received and inspected your returned item, we will process your refund based on the original method of payment. You can expect your refund to be processed within 7-10 business days after we receive the return. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used at checkout (credit card, PayPal, etc.). If you paid by credit card, it may take an additional 5-7 business days for the refund to appear on your statement, depending on your bank’s processing time.

  • Partial Refunds: In some cases, only a partial refund may be granted. This may apply if the item is returned in a damaged or used condition, or if it is not returned within the specified time frame.

  • Shipping Costs: Shipping costs are non-refundable, except in cases where the return is a result of an error on our part, such as receiving the wrong product or a defective item.

4. Exchanges

At this time, Newslive40 Baby Shop does not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, you will need to return the original item and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] or call (614) 865-9283. In such cases, we will arrange for a free return and either send you a replacement item or issue a full refund.

To help us process your return efficiently, please provide:

  • Photos of the damaged or defective product.
  • A description of the issue.
  • Your order number.

6. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account or credit card statement. If the refund is still not reflected, please contact your bank or credit card company as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

7. Final Sale Items

Certain items, such as clearance or sale items, may be marked as final sale and are not eligible for returns or refunds. Please review product descriptions carefully before making a purchase.

8. Customer Service

If you have any questions or need assistance with the returns process, please do not hesitate to reach out to our customer service team:

By purchasing from Newslive40 Baby Shop, you acknowledge that you have read, understood, and agree to the terms of this Refund and Returns Policy. We appreciate your business and will always work to ensure that you are satisfied with your purchase.

Thank you for choosing Newslive40 Baby Shop for your baby fashion needs!